Netflix Business Model: How It Revolutionized Streaming with Original Content

Photo by Thibault Penin, Edited by Grey Knight

The Netflix Business Model: A Comprehensive Look

Netflix has revolutionized the way we consume video content in recent years. The company, founded in 1997 by Reed Hastings and Marc Randolph, started out as a DVD rental service, but has since grown into the world’s leading streaming service with over 200 million subscribers worldwide. In this article, we will explore the Netflix business model and how it has helped the company become the go-to destination for video content.

Customer Segments: The Mass-Market Proposition

Netflix has a truly mass-market proposition as its customer segments. The company has disrupted the traditional television model by offering a service that is accessible to anyone with an internet connection. If you are a consumer who has used TV, cable TV, or other streaming services like Hulu or HBO, you are part of Netflix’s amazing customer segment. All you need is a computer, an available internet connection, and a smartphone, and you are ready to enjoy a vast library of on-demand video content. This proposition has made Netflix the video content provider of choice for the majority of the population in many big Western markets.

Value Proposition: On-Demand Anywhere Video

Netflix’s value proposition is simple: on-demand anywhere video. With a vast library of content, customers can sit down anywhere and watch their favorite TV shows and movies. They have an absolutely huge selection of titles, and increasingly, Netflix is differentiating itself from other companies by producing original content. The company is spending around 4-5 billion dollars a year on this original content to solidify its position as the video content provider of choice for everybody. This content is typically long-form, professionally produced, and can be as long as 30 minutes to an hour. This is what sets Netflix apart from other content platforms like YouTube.

Customer Relationships: Automated Self-Service

Netflix has a very cheap and straightforward customer relationship model. The company has never spoken to any of its customers, and it is an entirely automated self-service platform. Customers simply log in to the app, choose the video they want to watch, press play, and then keep watching. Customers can binge-watch entire series in a matter of hours without ever speaking to a Netflix representative.

Channels: A Variety of Partnerships

Netflix has a variety of channels to bring in customers. Most people go to the website or the App Store to download and watch Netflix, but the company also has a bunch of affiliate partners who bring in customers. In some markets, providers of phone 3G or 4G packages offer discounted subscriptions to Netflix. Word-of-mouth also plays a big role in customer acquisition, and when a new series like Game of Thrones is released, it drives hundreds of thousands of people to Netflix. This is great for customer acquisition, and Netflix earns twice from the subscription and low acquisition costs.

Revenue Streams: Recurring Revenue and Original Content

Netflix’s primary source of revenue is its subscription model. Different tiers and packages are available in different countries to account for local markets. Every month, the company earns a recurring revenue stream, and as long as customers stay subscribed, it pays off the acquisition cost and provides a stable income stream. The company’s investment in original content is another significant revenue stream. At present, Netflix is spending billions of dollars on producing original content and needs cash coming in from investors to sustain its operations.

Key Resources: Bandwidth and Content Procurement

Netflix’s key resources are bandwidth and content procurement. The company needs enough bandwidth to deliver its vast library of original and licensed content to any device, anywhere. Bandwidth is one of the key resources why Netflix has been one of the big pushes for net neutrality to the Federal Communications Commission. Another essential resource is content procurement, which involves finding showrunners to produce original content and agreements with media studios.


In conclusion, Netflix has revolutionized the way we consume video content. Its innovative business model has made it a massive success in the entertainment industry. By providing a vast selection of original content and giving viewers the freedom to watch it anytime and anywhere, Netflix has become a popular choice for millions of people around the world. The company’s focus on customer satisfaction through a self-service model has made it a favourite of binge-watchers everywhere. Additionally, the company’s investment in procurement, media studio agreements, and platform optimization has made it a leader in the streaming industry. Furthermore, Netflix’s original content strategy has paid off tremendously, resulting in a loyal customer base and impressive revenue streams. Although the company still needs investment from its stakeholders, its business model continues to prove successful.

Overall, Netflix has shown that a combination of great content, a customer-centric approach, and effective management can lead to long-term success in the streaming industry. As technology continues to evolve, it will be interesting to see how Netflix adapts and continues to thrive.

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