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HSBC Holdings Business Model Canvas

HSBC Business Model Canvas
Source: telegraphindia, Edited By Grey Knight

A Brief History of HSBC

HSBC Holdings plc, originally known as the Hong Kong and Shanghai Banking Corporation, was established in 1865 by Sir Thomas Sutherland in Hong Kong. The bank was originally set up to facilitate trade between China and Europe and to finance the growing trade between Asia and the West.

In the late 19th and early 20th centuries, HSBC expanded its operations by opening branches in various countries, including the United States, India, and the Middle East. The bank also played a crucial role in financing the construction of railways in China and the opening of the Panama Canal.

During the 20th century, HSBC continued to grow and diversify its operations, becoming a leading player in the global financial market. The bank weathered various economic and political crises, including the Great Depression and both World Wars, and continued to expand its global presence.

In the 1990s, HSBC embarked on a series of acquisitions, including the purchase of Midland Bank in the UK, as well as banks in the US, Mexico, and Brazil. This expansion cemented HSBC’s position as one of the world’s largest and most influential banks.

Today, HSBC operates in more than 60 countries and territories, offering a wide range of financial services to millions of customers around the world. The bank continues to be a major player in global finance, with a focus on sustainable and responsible banking practices.

Who Owns HSBC?

HSBC Holdings plc, commonly known as HSBC, is a major multinational banking and financial services corporation based in London, United Kingdom. As a publicly traded company, HSBC Holdings plc is owned by its shareholders. The top 10 shareholders of HSBC Holdings plc, as of the latest available data, are The Capital Group Companies, Inc., BlackRock, Inc., Norges Bank Investment Management, Vanguard Group, Inc., Qatar Holding LLC, Government of Singapore Investment Corporation (GIC), China Asset Management Co., Ltd., Massachusetts Financial Services Co, and Dodge & Cox. These major institutional investors and asset management firms hold significant stakes in HSBC and play a major role in the ownership and governance of the company.

HSBC Mission Statement

HSBC Holdings plc’s mission statement is centered around its commitment to being “the world’s leading international bank.” The company aims to be a trusted partner to its customers, providing them with financial products and services that meet their needs and help them achieve their financial goals. HSBC also focuses on conducting its business in a responsible and sustainable manner, contributing to the success of the communities and economies in which it operates. Overall, the mission statement reflects HSBC’s dedication to delivering financial solutions that make a positive impact on its customers and the global community.

How HSBC Makes Money?

HSBC Holdings plc operates as a worldwide banking and financial services organization. The company generates its revenue primarily through four main business segments: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. HSBC makes money by offering a wide range of banking and financial products and services to individual, corporate, institutional, and government clients around the globe. This includes providing loans and mortgages, credit cards, investment and wealth management services, corporate and institutional banking, and foreign exchange and treasury services. Additionally, HSBC earns revenue through fees, commissions, and interest income on its various products and services. Overall, HSBC’s business model is based on providing comprehensive financial solutions to meet the diverse needs of its customers while also generating sustainable profits.

HSBC Business Model Canvas

The business model canvas is a strategic management tool that provides a visual overview of an organization’s business model. It consists of nine key elements that help businesses identify and understand their core activities and how they create value for their customers.

Customer Segments:

– HSBC Holdings plc targets a variety of customer segments, including individuals, small and medium-sized enterprises, corporate clients, and financial institutions.
– The company also serves high-net-worth individuals and provides wealth management services.

Value Propositions:

– HSBC offers a wide range of financial products and services, including banking, personal and commercial lending, wealth management, and insurance.
– The company’s global presence and extensive network provide customers with access to international markets and financial services.


– HSBC reaches its customer segments through a variety of channels, including physical bank branches, online and mobile banking, and call centers.
– The company also partners with financial advisors and other intermediaries to distribute its products and services.

Customer Relationships:

– HSBC emphasizes personalized customer service and relationship management, offering dedicated relationship managers for high-net-worth clients and personalized advisory services for corporate clients.
– The company also leverages digital channels to engage and interact with its customers, providing self-service options and digital assistance.

Revenue Streams:

– HSBC generates revenue from a variety of sources, including interest income from loans and investments, fees and commissions from financial products and services, and wealth management fees.
– The company also earns revenue from foreign exchange and trading activities, as well as from corporate and investment banking services.

Key Resources:

– HSBC’s key resources include its global network of bank branches and offices, its digital banking platforms, human capital, technology infrastructure, regulatory and compliance resources, and its brand reputation.

Key Activities:

– The company’s key activities include customer acquisition and retention, product development and innovation, risk management, regulatory compliance, and investment in technology and digital transformation.
– HSBC also engages in corporate and investment banking activities, such as underwriting and advisory services, and trading and capital markets activities.

Key Partners:

– HSBC collaborates with a range of partners, including financial intermediaries, technology providers, regulatory bodies, and industry organizations.
– The company also collaborates with other financial institutions for syndicated lending and international trade finance.

Cost Structure:

– HSBC’s cost structure includes expenses related to employee compensation, technology investment, marketing and advertising, regulatory compliance, and infrastructure maintenance.
– The company also incurs costs related to credit and operational risk management, as well as costs associated with expanding and maintaining its global network.

HSBC’s Competitors

HSBC Holdings plc faces stiff competition in the global banking and financial services industry. Some of its top competitors include JPMorgan Chase & Co., Bank of America Corporation, Citigroup Inc., Wells Fargo & Company, and Royal Bank of Scotland Group plc. These companies also operate on a global scale and offer a wide range of banking and financial services, providing strong competition for HSBC. As a result, HSBC must continue to innovate and adapt to market changes in order to maintain its competitive edge in the industry.

HSBC SWOT Analysis


1. Strong global presence with operations in over 60 countries.
2. Diversified range of financial products and services.
3. Strong brand recognition and reputation in the banking industry.


1. Vulnerability to economic downturns and fluctuations in the global financial market.
2. Regulatory challenges and compliance issues in different international markets.
3. High exposure to geopolitical risks and foreign exchange fluctuations.


1. Expansion into emerging markets and untapped regions.
2. Leveraging technology and digital banking to improve customer experience and increase operational efficiency.
3. Growth potential in wealth management and private banking sectors.


1. Intense competition from both traditional and digital banks.
2. Economic and political instability in key markets.
3. Increasing regulatory and compliance requirements impacting profitability.

Concluding Analysis

So, in summary, the business model of HSBC Holdings plc has proven to be quite resilient despite the various challenges it has faced in recent years. With its focus on diversification, digital transformation, and customer-centric approach, the company has managed to stay competitive in the ever-changing financial services industry.

As an analyst, I am quite optimistic about the future of HSBC Holdings plc. The company’s strong leadership, commitment to innovation, and strategic investments in emerging markets position it well for long-term success. Additionally, its efforts to adapt to the changing regulatory landscape and embrace sustainable finance further solidify its position as a leader in the industry.

Overall, I believe that HSBC Holdings plc is well positioned to weather any future challenges and continue to thrive in the global market. With a solid business model and a clear focus on long-term sustainability, the future looks bright for this financial giant.

Additional Resources

To keep learning and advancing your career, we highly recommend these additional resources:

Business Model Canvas of The Top 1,000 Largest Companies by Market Cap in 2024

A List of 1000 Venture Capital Firms & Investors with LinkedIn Profiles

Peter Thiel and the 16 Unicorns: The Legacy of Thiel Fellowship

9 Biggest IPOs of All Time

List of Fortune 500 Companies in 2023

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