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Crocs: Pandemic and the Comfort Revolution

Crocs: Pandemic and the Comfort Revolution
Photo by Kamal Kaur, Edited by Grey Knight


Crocs, the colorful and comfortable shoe that gained popularity in the early 2000s, has become a sensation in recent years. Despite the long shopping trips and the DIY culture, customers simply can’t seem to get enough of Crocs. So, what makes Crocs stand out from other footwear brands? How did they manage to achieve record-breaking success, especially during the pandemic? In this article, we will delve into the economics of Crocs, exploring their journey to becoming one of the most divisive yet successful fashion items of our time.

The Birth of Crocs: Functionality Meets Comfort

The company was founded in 2002, coinciding with the debut of its iconic classic clog. Originally designed for functional purposes, Crocs targeted consumers such as gardeners, boaters, and individuals who spent long hours on their feet. The key to their functionality lies in their material—a proprietary closed cell resin called Crosslite. This slip-resistant, lightweight, and easy-to-clean material sets Crocs apart from traditional sneakers. Their ability to produce molded shoes with ease, thanks to their scale and production capabilities, gives them a significant advantage over other companies.

Early Success and Evolution

Crocs’ sales skyrocketed in the first three quarters of 2005, selling 4.4 million shoes and generating a revenue of $75 million. The brand’s initial success was attributed to its availability in various retail stores, gift shops, and mall kiosks. In 2006, Crocs acquired Gibbitz, a company known for producing small plastic shoe charms. This strategic move enhanced the shoe’s customization options, allowing customers to personalize their Crocs by adding and swapping charms.

However, the financial crash in 2008 dealt a blow to the company, resulting in a net income loss of $185 million. Despite this setback, Crocs managed to maintain a substantial customer base due to its global presence. In 2014, the company underwent significant changes to its business model, closing numerous stores and shifting focus towards online sellers like Amazon. They also streamlined their product line, reducing the number of styles by 30 to 40%, while re-emphasising their iconic classic clog.

The Pandemic Boost and Comfort Revolution

Before the pandemic, there was already a rising trend towards comfort-focused footwear. However, the global health crisis accelerated this shift as more people started working from home and prioritizing comfort over formal shoes or high heels. Crocs, with their emphasis on comfort, became the go-to footwear choice for many. Their success during the pandemic can be attributed to the perfect combination of timing, comfort, and customization options.

The ability to customize Crocs with Gibbitz charms added an element of individuality and self-expression that resonated with consumers. Through their marketing campaigns and social media presence, Crocs highlighted the uniqueness of their designs, sparking debate and creating a polarizing image. Leveraging this polarization, Crocs collaborated with celebrities and well-known brands to create limited edition versions of their classic clog. These partnerships not only kept Crocs in the spotlight but also helped them break into new markets.

The Future of Crocs: Navigating Challenges

While the pandemic provided a significant boost to Crocs’ popularity, the future holds new challenges. As people begin to return to work and consider more traditional footwear options, the demand for comfortable shoes may decline. Crocs’ stock price has already experienced a decline of around 60 percent since its peak in November 2021. Short-term market nervousness and supply constraints in the first quarter have contributed to this decline. However, Crocs’ ability to adapt, innovate, and continue collaborating with artists, brands, and creators positions them well to navigate these challenges.


Crocs’ remarkable journey from functional footwear to a global fashion sensation exemplifies the power of timing, comfort, and customization. By capitalizing on the rising demand for comfortable shoes and embracing individuality, Crocs managed to carve out a unique space in the market. Their collaborations with celebrities and relentless focus on innovation have ensured their continued relevance. While the future may present challenges, Crocs’ ability to evolve and meet changing consumer preferences will determine their long-term success in the ever-competitive footwear industry.

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